AI Patient Communication
The audit tells you what you are losing and reactivation recovers what you already lost. This is the system that stops it happening again, every day, without adding work to your reception.
Under a minute
Typical first reply
24/7
Coverage
Setup + monthly
Pricing
Speed decides who wins the patient
A patient in pain does not wait politely. They message two or three clinics at once and book with whoever answers first and sounds competent. Being the better dentist does not help if you are the third to reply.
Reception cannot solve this alone. They are checking in patients, taking payments and handling the phone, and the moment they step away the queue builds. The gap is structural, so the fix has to be structural too.
What the system does
It answers, qualifies and books within the boundaries you set, and hands over to a human the moment a conversation needs one. It is built to sound like your clinic, not like a chatbot.
Instant first reply, at any hour
New enquiries are answered in seconds, including at two in the morning and throughout the weekend, in the language the patient wrote in.
Qualification before booking
It establishes what the patient needs, how urgent it is, and whether they are new or returning, then offers only the slots that fit.
Reminders that reduce empty chairs
Confirmations before each appointment with a simple way to confirm or move it, so cancellations arrive early enough for the slot to be refilled.
Follow-up on postponed treatment
When a patient accepts a plan and delays it, a scheduled sequence brings the subject back at sensible intervals instead of letting the case go quiet.
Clean handover to your team
Anything clinical, sensitive or unusual is passed to a named person on your side with the full conversation attached. The system knows what it is not allowed to answer.
What we set up
A configured assistant
Trained on your services, pricing rules, opening hours, dentists and policies.
Channel connections
WhatsApp and your other main channels, connected to the calendar your team already uses.
Escalation rules
Written rules for what is answered automatically and what must reach a human, agreed with you.
A live dashboard
Response time, conversation volume, bookings, no-shows and recovered treatments, visible at any time.
What we report monthly
Median response time
Including nights and weekends, tracked separately.
Conversations and bookings
Volume handled, and how many became appointments.
No-show movement
Measured against your rate before the system went live.
Recovered treatments
Postponed cases that came back and completed.
Pricing
Setup fee plus a monthly retainer
A one-time setup covering configuration, channel connection and training on your clinic's rules, then a monthly fee for running, monitoring and improving the system. The monthly figure depends on message volume and how many locations you run.
Best suited to
- Clinics losing enquiries at night and on weekends
- Practices with a no-show rate they are not happy with
- Teams whose reception is buried in repetitive messaging