Patient Reactivation
Your patient list is the cheapest revenue you will ever access. These people already know your clinic, already trust your dentists, and were already paid for once. Most clinics never contact them again.
2 to 4 weeks
To first bookings
No ad spend
Budget needed
Project or per booking
Pricing
The most valuable list in the clinic is the one nobody uses
A patient finishes a treatment, is told to come back in six months, and then life happens. No reminder arrives. No check-in. Eighteen months later they have a problem, search for a clinic, and end up somewhere else entirely.
Reception rarely has time to work through hundreds of old records by hand, and when they try, the messages sound like a form letter. Reactivation only works when it reads like a clinic that remembers the patient.
How a campaign runs
We treat your list as a set of segments, not one audience. A patient who postponed an implant needs a different message from someone overdue for a cleaning, and both need different timing.
You share the list, we clean it
Duplicates, invalid numbers and anyone who asked not to be contacted are removed before a single message goes out.
We segment by value and reason
Dormant six months, dormant a year, postponed high-value treatment, lapsed recall. Each segment gets its own message and its own sending window.
Messages go out in the patient's language
Arabic or English, written to sound like your clinic rather than a marketing blast, and sent at hours when people actually reply.
Interested patients get booked, not queued
When someone replies, the conversation continues immediately and ends with a slot on your calendar rather than a promise to call back.
Non-responders get one considered follow-up
A single, well-timed second message. We do not chase people repeatedly, because that damages the clinic's name more than it earns.
What you get from a campaign
Booked appointments
Placed directly onto the calendar your reception already uses.
A cleaned, segmented list
Returned to you at the end, more useful than when you sent it.
The message set that worked
Yours to reuse, including which wording produced replies and which did not.
A close-out report
Every number from the campaign on one page, including patients who booked and then actually attended.
Reported at every stage
Reactivation is easy to exaggerate, so we report the whole funnel rather than the flattering part of it. Attendance is the number that matters, not messages sent.
Sent, delivered, read
Basic deliverability, so you know the list itself is healthy.
Replies and conversations
How many people engaged, and what they asked about.
Appointments booked
Broken down by segment so you can see which group is worth repeating.
Patients who attended
The only figure that becomes revenue, tracked separately from bookings.
Pricing
Project fee, or per booked patient
Either a fixed project fee based on list size, or a per-booked-patient arrangement where the cost tracks the result. We recommend whichever is cheaper for your situation, and the model is agreed before the campaign starts.
Best suited to
- Clinics with several hundred past patients or more
- Practices that want revenue this month, not next quarter
- Owners who want proof before committing to a monthly system